Privacy Policy

Updated April 2026

This Privacy Policy sets out how Synthetic Bowling Solutions (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

 Collection of Personal Information

We may collect personal information that you provide to us directly through our website or when you contact us, including:

  • Name
  • Email address
  • Phone number
  • Postal or business address
  • Company name
  • Australian Business Number (ABN)

You are not required to provide personal information to browse our website. However, we may require it to respond to enquiries or provide our services.

How We Collect Personal Information

We collect personal information through:

  • Website contact forms
  • Email or phone enquiries
  • Direct communication with you

We may also collect non-personally identifiable information when you visit our website, such as browser type, pages viewed, and access times.

Use of Personal Information

We collect and use your personal information for the following purposes:

  • Responding to enquiries
  • Providing our products or services
  • Issuing invoices and maintaining business records
  • Communicating with you in relation to your enquiry or our services

We will only use your personal information for these purposes or as otherwise permitted by law.

Website Analytics and Cookies

We use Google Analytics to understand how visitors use our website and to improve user experience.

Google Analytics may use cookies to collect information such as:

  • Pages visited
  • Time spent on the site
  • General usage patterns

This information is aggregated and does not personally identify you.

You can control or disable cookies through your browser settings.

Disclosure of Personal Information

We may disclose your personal information to third-party service providers where reasonably necessary to operate our business, including:

  • Accounting and invoicing service providers
  • IT and website service providers

We take reasonable steps to ensure that these third parties handle your information securely and in accordance with privacy obligations.

Overseas Disclosure

Some third-party services we use (including Google Analytics) may store or process data outside Australia.

We take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with Australian privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include secure systems, restricted access, and appropriate technical measures.

Access and Correction of Personal Information

You may request access to the personal information we hold about you and request corrections if necessary.

We will not charge for making a request but may charge a reasonable fee for providing access where permitted by law.

To request access or correction, please contact us using the details below.

Complaints

If you believe your privacy has been breached, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to make a request or complaint, please contact us:

Synthetic Bowling Solutions
Email: mark@syntheticbowling.com.au
Address: PO Box 5, West Perth WA 6872